ECR Solutions

Efficient-Consumer-Response (ECR) has been helping businesses optimize their processes for over 20 years. Based in Edewecht, Lower Saxony, we provide strategic consulting for fleet operators, premium services for efficient, cost-effective, and future-proof fleet management, and innovative digital solutions that simplify processes and improve operational performance.

Our Team

Karsten Küwen

Managing Director

 

 

Philip Häusler

Managing Director

 

 

Thorsten Schuckenböhmer

Head of Sales & Business Developement

Christoph Voskamp

Head of Tire Management

 

 

Michael Schürmann

Head of Repair Management

 

 

Our

Story

so far

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2002

Founding

ECR Solutions founded by Fred Schäfer.

Fred Schäfer began his career in marketing at Pirelli Germany before joining the headquarters of Vergölst in Bad Nauheim, where he worked until 1992. By November 2001, he had successfully transformed the former Team Group into the Top Service Team, establishing it as a leading service organization in the industry.

Today, Fred Schäfer operates under his own company, ECR Solutions. As a neutral service organization, ECR provides holistic support to its customers by digitally connecting dealers, fleet operators, and manufacturers. Through innovative solutions and independent expertise, ECR optimizes collaboration, streamlines processes, and creates sustainable value across the entire fleet management ecosystem.

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2003

Start tire management

ECR takes over tire management for Euro Leasing.

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2006

Start repair and appointment management

ECR and Euro Leasing expanded their collaboration, with ECR assuming responsibility for repair cost and appointment management for more than 11,000 vehicles.

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2007

ECR Solutions celebrates its fifth anniversary

In just five years, ECR has grown into an established full-service outsourcing partner for the commercial vehicle industry. The company manages the entire commercial vehicle value chain, from tire management and the scheduling of mandatory inspections to the paperless administration of service contracts with vehicle and refrigeration equipment manufacturers. Driven by digital processes and customer-focused solutions, ECR continues to help customers improve efficiency and simplify fleet management.

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2012

Expansion to include swap body management

ECR continues to expand its solution portfolio by integrating swap body management into its service offering. In addition to managing mandatory accident prevention inspections, telematics data and geofencing technology are used to efficiently coordinate repairs and maintenance, helping customers reduce downtime and improve fleet efficiency.

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2016

Start “KRONE OrderSystem”

ECR begins developing the KRONE OrderSystem, a digital service platform for warranty processing and repair management. The solution streamlines service workflows, improves transparency, and supports efficient collaboration between KRONE and its service partners.

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2021

Extension of repair management

ECR expands its repair management services by taking over trailer repair and maintenance coordination for the fleet of CharterWay, a Mercedes-Benz subsidiary with 74 rental locations. Building on more than a decade of supporting Daimler Truck AG with breakdown assistance and tire management, ECR continues to enhance fleet efficiency through comprehensive service management.

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2022

Expansion of management

Fred Schäfer appoints Philip Häusler as Managing Director for IT, strengthening ECR's leadership team. The appointment reinforces the company's commitment to digitalization and supports the continued expansion of its innovative solutions.

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2022

Strategic fleet partnership with Krone

The KRONE Commercial Vehicle Group and ECR Solutions enter a strategic partnership to further develop innovative fleet management services. Together, the companies aim to create enhanced service packages that deliver greater efficiency, transparency, and value for fleet operators.

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2023

Collaboration with Dikabo

ECR and DIKABO announce their strategic collaboration to deliver integrated, digitally connected solutions for efficient and sustainable tire carcass management. The partnership covers the entire process, from logistics and retreading to environmentally responsible disposal.

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2024

ECR and Krone join forces

ECR Solutions becomes part of the KRONE Group, combining the strengths of both companies to accelerate the development of innovative and sustainable fleet solutions. ECR continues to operate as an independent company while benefiting from the strategic partnership.

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2025

Fred Schäfer hands over to his successors

After 23 years, ECR Solutions founder Fred Schäfer hands over the management of the company to the next generation and retires. With an experienced leadership team and new strategic appointments, ECR is well positioned to drive the future of digital and sustainable fleet management.

Make an appointment now

Phone

+ 49 4405 98770

Address

Grubenhof 16

26188 Edewecht

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